At Clairamor, we strive to make your buying process as enjoyable as possible. If you aren’t satisfied with your purchase, simply return the engagement ring or wedding band within 30 days of purchase for an exchange or a full refund. For eligible orders, we will refund the purchaser's original method of payment within 30 days of delivery. We take pride in the quality of jewelry and the satisfaction of our customers.
Clairamor is happy to offer free returns shipping on all engagement rings, wedding bands, and loose diamond orders. We will send the return shipping label to make your return process as simple as possible.
Within 60 days of when your purchase is delivered, your wedding band or engagement ring is eligible for a complementary design for our standard ring styles with free shipping both ways. Please note that our eternity rings cannot be resized due to their design, these must be returned and repurchased in the correct size. Custom rings are subject to resizing fees. Outside of the 60-day complimentary resizing period, rings can be resized for a fee. Wedding bands and Engagement rings are eligible to be sized a full US size up or down. If your ring is needed to be sized up or down more than one US size, it may need to be reset. The fee to reset your diamond is $100.
Any diamond purchased through Clairamor can be retuned within 14 days of delivery for exchange or a full refund to the purchaser’s original payment method. Each diamond must arrive in original condition, with its original purchase receipt and Diamond Certificate, and must not be previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through Clairamor.com is considered final sale.
Please note that returned items must be in unworn condition and accompanied by all original documentation. The following rings custom rings and rings that have been exchanged are not eligible for returns. Alterations to orders currently in process void complimentary resize, return, and exchange policies. If you have a requested delivery for a later date, the return policy begins when the order was first available to ship.