Return Policy

At Clairamor, we strive to make your buying process as enjoyable as possible. If you aren’t satisfied with your purchase, simply return the engagement ring or wedding band within 30 days of purchase for an exchange or a full refund. For eligible orders, we will refund the purchaser's original method of payment within 30 days of delivery. We take pride in the quality of jewelry and the satisfaction of our customers.

Clairamor is happy to offer free returns shipping on all engagement rings, wedding bands, and loose diamond orders. We will send the return shipping label to make your return process as simple as possible.

Within 60 days of when your purchase is delivered, your wedding band or engagement ring is eligible for a complementary design for our standard ring styles with free shipping both ways. Please note that our eternity rings cannot be resized due to their design, these must be returned and repurchased in the correct size. Custom rings are subject to resizing fees. Outside of the 60-day complimentary resizing period, rings can be resized for a fee. Wedding bands and Engagement rings are eligible to be sized a full US size up or down. If your ring is needed to be sized up or down more than one US size, it may need to be reset. The fee to reset your diamond is $100.

Any diamond purchased through Clairamor can be returned within 14 days of delivery for exchange or a full refund to the purchaser’s original payment method. Each diamond must arrive in original condition, with its original purchase receipt and Diamond Certificate, and must not be previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through is considered final sale.

Ring builder creations are permitted to one return and the second purchase is considered final sale.

If you return your order or cancel during production, your next purchase will qualify for exchange instead of free return.

Please note that returned items must be in unworn condition and accompanied by all original documentation. The following rings custom rings and rings that have been exchanged are not eligible for returns. Alterations to orders currently in process void complimentary resize, return, and exchange policies. If you have a requested delivery for a later date, the return policy begins when the order was first available to ship.

How to Return an Order

1. Obtain the Return Shipping Authorization Code: Contact us at +1 (800) 274-5978 to obtain a return shipping authorization code and request your free return shipping label. Write your return shipping authorization code on the outside of the package you are returning.

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise.) For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds, or any other related words anywhere on the package.

3. Shipment and Insurance: In order for the insurance to be valid with the use of your free shipping return label, you must double-box your shipment and follow these instructions. Enclose your item inside of its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside of the larger box. Of you do not have the original packaging, please include the ring/jewelry box inside a small USPS priority box and seal it. Place the small USPS priority box inside a medium USPS priority box. Affix the label to the outside of the larger box and drop is off at your nearest USPS location. Clairamor and USPS are not responsible for packages dropped off in the USPS drop boxes or non-USPS staffed locations. Obtain a USPS receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Clairamor. Clairamor is not responsible for items lost or damaged while shipping.

Refund Process

Once the ring has been received, our Quality Control department will inspect the returned item. All unboxings and quality control is done under a recorded video to ensure that what was received by us is not lost or misplaced. Additionally, every lab-grown diamond has been micro-etched with unique identifiers, which will be used to verify its authenticity. Once the returned item has been verified, a process which can take up to 10 business days of receipt, Clairamor will issue a refund for the original purchase price amount using the same means that the payment was originally made, except for bank wire transfers, which will be issued by check. Credit card refunds may take as much as one month billing cycle to appear on your credit card statement, depending on your issuer.

You must obtain a return shipping authorization code from us prior to returning. If you do not include this code on your return label or if the packaging does not meet the above standards, we may refuse the delivery or you may be charged a re-stocking fee of 150. You have seven days from the issuance of the return authorization code to ship your return. All requests for refunds may require you to complete additional paperwork to document the request.

Call us at +1(800)274-5978 if you have any questions.